Privacy

Privacy Policy

Effective Date: January 1, 2025
Last Updated: August 13, 2026

Graefika LLC (“Graefika,” “we,” “us,” or “our”) operates the Elle Graci brand, website, messaging services, and voice services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared with service providers, and the choices available to you.

1. Information We Collect

Depending on how you use Elle Graci, we may collect:

  • First name
  • Mobile phone number
  • SMS messages and other content you provide through the service
  • Information provided during voice interactions
  • Call metadata, such as date, time, and duration
  • SMS consent and opt-out records
  • Service usage and interaction information
  • Technical information used to operate, secure, and improve the service
  • Subscription and transaction status information associated with paid services

If you purchase a paid service, payment information may be processed by a third-party payment processor. Graefika LLC may receive information about the transaction or subscription without receiving or storing your complete payment-card information.

2. How We Use Information

We may use information we collect to:

  • Provide and operate Elle Graci messaging and voice services
  • Send messages that you have requested or consented to receive
  • Respond to your messages and requests
  • Maintain conversational continuity and service functionality
  • Manage subscriptions and user access
  • Provide customer support
  • Maintain records of SMS consent, opt-outs, and other preferences
  • Monitor service performance, reliability, security, and abuse
  • Improve the service and user experience
  • Comply with applicable legal, regulatory, carrier, and platform requirements

3. SMS Communications

Users may voluntarily opt in to receive recurring SMS messages from Elle Graci by completing our SMS signup process and affirmatively selecting the SMS consent checkbox.

Messages may include:

  • Daily encouragement messages
  • Subscriber updates
  • Service-related information
  • Occasional promotional offers

Message frequency: up to 1 message per day.

Message and data rates may apply.

You may unsubscribe at any time by replying STOP to an Elle Graci text message.

For assistance, reply HELP or contact us at support@ellegraci.com.

Consent to receive SMS marketing or promotional messages is not a condition of purchase.

4. Mobile Information and SMS Consent

We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes.

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in information, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are excluded from any data sharing for marketing or promotional purposes.

We may provide limited information to service providers that perform services on our behalf when reasonably necessary to operate Elle Graci, such as communications, hosting, artificial intelligence, voice technology, security, customer support, or payment-processing providers.

These service providers receive information only as necessary to perform services for us and are not authorized by us to use your SMS consent or mobile information for their own marketing or promotional purposes.

5. Service Providers

Elle Graci relies on third-party technology and service providers to operate portions of the service.

Information may therefore be processed by providers that support functions such as:

  • SMS and telephone communications
  • Cloud hosting and infrastructure
  • Artificial intelligence and conversational processing
  • Voice processing
  • Payment processing
  • Security and system monitoring

We use these providers to operate the service and not to sell your personal information.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet, telecommunications, or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide and maintain the service
  • Maintain account and subscription records
  • Preserve user preferences and consent records
  • Meet operational, security, legal, and regulatory obligations
  • Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

8. Your Choices

You may:

  • Stop receiving SMS messages by replying STOP
  • Request SMS assistance by replying HELP
  • Contact us with questions about your information
  • Request deletion of eligible personal information
  • Ask us to correct inaccurate information associated with your account

Certain information may need to be retained when required for legal, security, fraud-prevention, billing, consent-recordkeeping, or regulatory purposes.

9. Children’s Privacy

Elle Graci messaging and voice services are intended for adults age 18 and older.

We do not knowingly offer the service to children under 18. If we learn that personal information has been collected from a person under 18 through the service, we may take appropriate steps to restrict access and delete the information when appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal and regulatory requirements.

When we make material changes, we will update the “Last Updated” date shown at the top of this page.

11. Contact Us

For privacy questions, data requests, SMS support, or other questions about Elle Graci, contact:

Elle Graci
Operated by Graefika LLC
Email: support@ellegraci.com
Website: https://ellegraci.com